Exploring user’s sense and reactions to E-learning system adoption: a sensemaking perspective

• Main Authors: Yang, Jhe-Hao, 楊哲豪
• Other Authors: Chu, Tsai-hsin
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/64315299063125834071

碩士 === 國立嘉義大學 === 教育科技研究所 === 98 === Many critical successful factors (CSFs), such as technology features, change management strategies, learners’ characteristics, and curriculum design, has been suggested in order to leverage the benefits of introducing an e-learning system. Desipte these CSFstudies provid a preliminary explanation to e-learning system adoption, it can not fully address user’s diverse behaviors after system implementation. To better understand system adoption and use, this study seek a sense-making perspective for explaining user’s distinct post-adoption behaviors based on the assumption of people actively respond to external events through human agency. This study conducts a case study to explore user enactments in post adoption. Our research question is how users enact their system adoption behaviors after an e-learning system has been introduced. Applying the lens of sense making, we seek a satisfied answer for our research question. Our investigation is anchored on an e-learning implementation of a national university located in the middle Taiwan. The data analysis is based on thirty-three intensive interviews of implementers and professors (as the users) across departments throughout the university, as well as internal achieve documents. The data collection is spread from December 2008 to March 2009. Our findings indicate four patterns of e-learning system use, namely actuaries, pioneers, educators and conservatives. Finally, we provided three contributions in academic field, and suggested two practical lessons.