The Effect of Service Recovery on Satisfaction of Service Recovery and Third-party Action
碩士 === 國立嘉義大學 === 行銷與運籌研究所 === 98 === Service recovery is critical to determine consumer overall satisfaction with a service provider. Although past research has been largely investigated into service recovery fields, it still has lack of investigation on the relationships among service recovery, th...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/35707755309070890141 |