The Relationship among Social Intelligence, Ingratiation and Service Behavior in International Tourist Hotel Employees- Examples of Taiwan and Korea
碩士 === 明新科技大學 === 服務事業管理研究所 === 98 === Tourist hotel industry is a typical service industry. Customer satisfaction and service quality perceptions ultimately affect the organization's financial performance. Employee behavior management is the base of improving service quality. Service beh...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/91414908810499798855 |