Negative Affectivity as a Moderator of the Relationship between Job Stressors and Job Stress – A Case Study on Tax Collectors

• Main Authors: Su-Nu Chen, 陳素女
• Other Authors: LIU, HSIANG-TE
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/46602505517122492418

碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 98 === With the continuous expanding of government functions nowadays, public servants are also constantly influenced by many factors which are considered to increase their job stress. These factors are felt accountability, interpersonal conflict, role conflict, role ambiguity, and turnover intention. There are few researches considering negative affectivity as a moderating variable in public sector, it is worthy undertaking an in depth study. This study aims to explore the relationships among job stressors, job stress, job satisfaction and turnover intention, particularly focus on the moderating effect of negative affectivity on the relationships between job stressors and job stress in the case of heavy workload tax collectors. This study collects 230 valid questionnaire surveys from Taipei National Tax Administration and National Tax Administration of Northern Taiwan Province under Ministry of Finance, and Local Tax Bureau of Taoyuan County. This study found that felt accountability is negatively correlated with job stress, and positively correlated with job satisfaction. Role conflict and ambiguity have positive correlation with job stress and negative correlation with job satisfaction; furthermore job stress has positive correlation with turnover intention and job satisfaction has negative correlation with turnover intention. However negative affectivity has shown no moderating effect on the relationship between stressors and job stress.