Identifying Critical Service Quality Attributes For The Frontline Airline Staff：Apply the IPA Model and Kano Model
碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 98 === “Improving service quality” is the key issue of sustainable operation in Taiwan’s highly competitive Air transportation market. Nevertheless, improving service personnel’s service quality, in order to meet customers satisfactory is the first priority in busines...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/65802654700302408721 |