A study of the relationship among service quality, emotion,satisfaction and loyalty - A case study of the passenger to Hong Kong or Macau from Kaohsiung
碩士 === 國立高雄應用科技大學 === 觀光與餐旅管理系 === 98 === The purpose of the study was to understand and investigate the relationship among the service quality of the customer, the customer’s emotion, satisfaction and the sensibility of customers’ loyalty. According to carry out a survey of passengers who are the f...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/04477168212776899382 |