The Service Failure in Home Stay: A Comparison of Positive Story and Negative Story
碩士 === 大葉大學 === 管理學院碩士在職專班 === 98 === Leisure travel is getting to be part of modern life. Accommodation is not only the essential requirement but also the basic recreational facility when travelling. But during the process of lodging service delivery, there are some service failures incurred by the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/x33tjx |