The Moderated Effect of Trust and Emotion Regulationon The Relationship Between Service Failure Type andService Recovery Strategy in Life Insurance Salesmen
碩士 === 朝陽科技大學 === 保險金融管理系碩士班 === 98 === This research studied the importance of the service recovery strategy for salesmen in the insurance industry. Previous studies indicate that trust is an essential element in the stability of social relations. And such an element is built upon a reliable relati...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/17971376714244607892 |