A Quantification Research on Fake Customer Complaint and Service Recovery —Take Taiwan Nonwoven and its Processing Product Industry as an Example
碩士 === 長榮大學 === 高階管理碩士在職專班 === 98 === From Year 2007 to 2009, Kang Na Hsiung Enterprise Co. Ltd, which I am now holding a post, received more and more fake customer complaints, plus few local and international researches on fake customer complaints; that’s why this research is aimed to study fake cu...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/3yg3k2 |