| Summary: | 碩士 === 元智大學 === 資訊管理學系 === 97 === In this paper, the development of Event Management operations of Information Technology Service Management, is provided in the first period of time to detect events, and then lock the correct support resources, to resolve the event as soon as possible to facilitate the ability of important processing procedures. All organizations face events, will affect or threaten the normal running of the business. As enterprises become more and more dependent on their Information Technology services, how to quickly and effectively may have against any information system or infrastructure services have a negative impact on the structure of the event to make an immediate response to it, have become extremely important.
If the actual operation in handling the event management process, on the phone at the same time the implementation of management, incident and problem management, change management and on-line steps to explore and analyze the root causes of the incident, at the same time to review and modify internal procedures for handling , steps or infrastructure with a view to solve the fundamental problem, or to provide temporary measures to implement the response, he would be to identify and resolve any significant or repeat the root causes of the incident, which happened to lower the possibility of a further degree.
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