Studying the Relationship among the Service Quality, Relationship Model and Customer Loyalty for Service Contact Industry
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 97 === Taiwan’s economic structure has transformed from industry to the service sector. In order to stand out amongst numerous competitors, enterprises put emphasis on enhancing customer relationships. Based on different interactions between service providers and...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/p4dq8y |