The Development of a Service Framework for Library Users from Customer Relationship Management (CRM) Perspective
博士 === 東海大學 === 工業工程與經營資訊學系 === 97 === A conceptual service framework for library users from CRM perspective is presented in this study. Four identified specific dimensions from a literature review of library services (Instruction, Communication channel, Satisfaction, and System) that this study con...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/88299954154565376359 |