A study of the relationships among commercial friendships, systemic service fairness, service quality, customersatisfaction and loyalty-An exploratory study of Hair Salon Industry
碩士 === 東吳大學 === 企業管理學系 === 97 === Service industry has become the most important economic activities in Taiwan. In order to promote competitive advantage in service industry, this research help service providers to understand consumers’ need and therefore build the permanent cooperative relationship...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/79820884672135994032 |