A Study on the Competence for the 1999 Citizen Hotline Customer Service Representative.
碩士 === 國立臺灣師範大學 === 工業科技教育學系 === 97 === The purpose of this study was to explore the competence for the 1999 citizen hotline CSRs. In this thesis, literatures review and expert interviews were applied to construct the theoretical foundation and framework of competence. The questionnaire was verified...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/51018971941276575994 |