Study On The Service Quality Of Two-campus Universities
碩士 === 國立高雄師範大學 === 成人教育研究所 === 97 === Abstract The study applies the idea of PZB- Defect Model in Service Quality-to discuss the concept of the school service quality. It also utilizes the SERVQUAL Measure Model to develop the questionnaire about the service quality of two-campus universities. Th...
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| Format: | Others |
| Online Access: | http://ndltd.ncl.edu.tw/handle/tfqxu7 |