The relationship between service quality, relationship quality and customer loyalty - the case of internet banking
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 97 === As the commercial utilization of the Internet is being developed, online banking provides another model and a potential market for the banking industry. This research seeks to explore the interactions among the service quality of Internet banking, the relati...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/52556791141263805569 |