The relationship between Perceived justice and customer loyalty
碩士 === 國立高雄第一科技大學 === 金融營運所 === 97 === customers could lose loyalty and change their attitude or switch their accounts to other banks while the original bank had service mistakes and did not serve their customers well. Therefore, this situation contributed to service recovery became a sensitive issu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/75386381997573809361 |