A Study on the Relationships among Perception of Mentoring Functions and Organizational Citizenship Behavior- The Mediating Role of Job Satisfaction

• Main Authors: Chien-Sen Wang, 王建森
• Other Authors: Wen-Tsung Chen
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/14597046306899743655

碩士 === 高雄餐旅學院 === 餐旅管理研究所在職專班 === 97 === Mentorship was an intense interpersonal exchange between a senior experienced colleague (mentor) and a less experienced junior colleague (protégé) in which the mentor provides functions of psychosocial support, career support and role modeling. Nowadays, managers believe that mentorship has great positive influences on the organization. This study focused on 12 international tourist hotels in Tainan and Kaohsiung city. Sent out were 320 questionnaires and 280 of the recieved questionnaires remained valid. The response rate was 87.5%. The questionnaires collected were then analyzed. Results of statistical analysis provided four important conclusions： 一、 The mentoring function positively related to job satisfaction. The more mentoring functions that a protégé perceived, the higher degree of job satisfaction he/she acquired. 二、 The mentoring function positively related to organizational citizenship behavior. The more mentoring functions that a protégé perceived, the higher degree of organizational citizenship behavior he/she develops. 三、 The job satisfaction positively related to organizational citizenship behavior. The more job satisfaction that protégé perceived, the higher degree of organizational citizenship behavior he/she develops. 四、 Job satisfaction served as an intervening variable and partially mediates the relationship between perceived mentoring functions and a protégé’s organizational citizenship behavior. From these studies, this abstract provides appropriate suggestions and recomm endations. Furthermore tourism should establish mentorship in the organization to provide mentoring functions, to help their employees be more satisfied and come more organizational citizenship behaved.