The impacts of Consumers’ Perception of Waiting Time on Service Loyalty under Personal Time Style and Background Music
碩士 === 國立嘉義大學 === 行銷與流通管理研究所 === 97 === It’s a common life experience for people to wait, and it cannot be prevented easily. Which means customer needs to wait for service although they are reluctant to do. Moreover, they consider perception of waiting time as negative service cognition. Thus, many...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/h3v68f |