The Effects of Service Failure and Service Recovery on Consumers Postrecovery Behaviors - A Qualitative Study of an English After-School Tutorial Institute in Tainan
碩士 === 國立成功大學 === 國際管理碩士在職專班 === 97 === Due to the need to upgrade the nation’s English ability, Taiwan’s government started teaching English in elementary schools in 2000. This has resulted in the growth of English after-school tutorial institutes (EASTIs). Due to EASTIs rapid growth, coupled with...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Online Access: | http://ndltd.ncl.edu.tw/handle/59228311459467542793 |