Predicting Applicants’Emotional Intelligence in Selection Context: Computer-Assisted and Face-to-Face Interview
碩士 === 國立中興大學 === 企業管理學系所 === 97 === With the competition in the service industry is fiercer and fiercer, many companies have set up customer service department or outsourced call center to enhance their capability of customer relationship management. To offer quality service, how to select good cus...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66396343329881201229 |