Jaycustomer Behavior and Its Impacts on Frontline Employee’s Service Sabotage Intention
碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 97 === The primary purpose of this study is to understand the relationship between jaycustomer behavior and frontline employee’s service sabotage intention. Based on relevant literature, this study argues that there is a positive relationship between jaycustomer behav...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/npd89f |