Analyzing the User’s Behavioral Intention to Accept the Interactive Voice Response System of Call Center - Take the ChungHwa Telecom 123 Service Lines as An Example
碩士 === 開南大學 === 物流與航運管理學系 === 97 === Customer's service centre (Call Center) It is an enterprise that understands market present situation and maintains customer's relation best channel. When being in the customer service centre of customer's calls , It is an Interactive Voice Respons...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/12666548689377032911 |