An Exploratory Study on the Concept of Responsiveness for Front Line Service People
碩士 === 輔仁大學 === 餐旅管理學系碩士班 === 97 === The research is going to explore the servants’ capability in dealing with customers’ complaints about the products, services, and attitude, including if the educational training provided by the company can make first line servants apply in the present scene and t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/26827891876814579629 |