| Summary: | 碩士 === 大葉大學 === 管理學院碩士在職專班 === 97 === This study aimed to investigate the relationship among role ambiguity, job satisfac-tion and service quality. In this study, 300 questionnaires were mailed to 10 Interna-tional Tourists Hotels, 221 of which were valid. For analyzing statistics we use descrip-tive analysis, reliability analysis, validity analysis, Pearson correlation analysis and Hi-erarchical Regression Analysis in this study. The findings of this study are as follows：
1. The higher the role ambiguity, the lower the job satisfaction.
2. The higher the job satisfaction , the higher the service quality.
3. The higher the role ambiguity, the lower the service quality.
4. Job Satisfaction is a Mediator between role Ambiguity and service quality.
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