Using Kano and Refined Kano Model to Investigate Customer Service Strategy of Building Material Wholesale Industry
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 97 === In Taiwan, the building materials wholesale industry is the traditional industry.It is also in the pure business transaction relations between the entrepreneur and the customer mostly, now the concept of the customer guides to emerge, the building materials whol...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/24772755810211731409 |