A Research on the Moderator and Mediator Effect of Job Involvement and Customer Oriented Value in the Relationship between Service Climate and Service Oriented Citizenship Behavior
碩士 === 正修科技大學 === 經營管理研究所 === 97 === A relative number of researches indicated that companies who intend to promote customer satisfaction and establish competitive advantage must enhance the quality and behavior of service employees. In the service industry, first line service employees are those wh...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/08785588464021175760 |