The Verification of Service Quality Gap Model Inside of Organization – An Example of Needs of Information System Services
碩士 === 元智大學 === 資訊管理學系 === 96 === How to deliver the high service quality to customers is one of the most important issues during the past decades. Unfortunately, these service quality discussions are mainly focusing on provider side instead of customer side. What if the proposed service strategy do...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/29983449099379912883 |