A STUDY ON RELATIONSHIP AMONG ATTRIBUTES OF SERVICE DELIVERY, CUSTOMER DISPOSITIONS, SERVICE QUALITY AND CUSTOMER SATISFACTION--WITH SELF-SERVICE GAS STATION AS AN EXAMPLE
碩士 === 大同大學 === 事業經營學系(所) === 96 === Self-service in gas station is introduced in Taiwan in 2007. Therefore, the study attempts to examine the relationships among attributes of service delivery, customer dispositions, service quality, and customer satisfaction in the case of gas self-service. We sen...
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| Format: | Others |
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2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/15056861601592313963 |