The Influence of Internal Service Recovery Mechanismon on Service Recovery Performance: A Study of Affective Mediating Procedure
碩士 === 東海大學 === 國際貿易學系 === 96 === Service recovery has been regularly viewed as an important issue for customer and organization. However, in the service recovery literature, the main perspective focuses on the customer side. This is lack of the organization perspective, that is, lack of the viewp...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/20591549167562352738 |