The relationships among the job standardization service behavior and service quality of the tourist hotels

碩士 === 世新大學 === 觀光學研究所(含碩專班) === 96 === For the sake of service’s characteristic of international tourist hotel, the employee become a critical key point to effect the successful management. However, nowadays’ research did not clarify the relationship among the standardizing work and service behavio...

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Bibliographic Details
Main Authors: Hsieh Chih-lun, 謝智倫
Other Authors: Chen Jian-Zhong
Format: Others
Language:zh-TW
Published: 2008
Online Access:http://ndltd.ncl.edu.tw/handle/h9ymu8