Assessing the Service Quality of the Group Casualty Assessing the Service Quality of the Group Casualty Study of National Taiwan Ocean University
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 96 === Abstract This paper is a study on the service quality of the student group casualty insurance offered by the Cathay Life Insurance using SERVQUAL scale.It also examines the validity of SERVQUAL model applying to the measurement for the service quality of stud...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/30330975542243550252 |