Dance with the Customers-Customer Participation and Sex Role's Moderation between Emotional Labor and Its Consequences
碩士 === 國立屏東科技大學 === 企業管理系所 === 96 === Compares to other industries, service industry is more likely to demand employees to express appropriate emotions in service encounters. Amongst the discussions of service providers, “emotional labor” had been extensively examined. However, little attention has...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84440929662799250201 |