An Empirical Study of the Influence of Service Quality and Customer Value on Customer Satisfaction in Taiwan Life Insurance Industry – The Moderate Effect of Service Innovation

An Empirical Study of the Influence of Service Quality and Customer Value on Customer Satisfaction in Taiwan Life Insurance Industry – The Moderate Effect of Service Innovation

碩士 === 國立成功大學 === 高階管理碩士在職專班 === 96 === The purpose of this study is to understand the influence of service quality and customer value on customer satisfaction – the moderate effect of service innovation. Employees of MassMutual Mercuries Life in Tannin area received One hundred and seventy-five eff...

Full description

Bibliographic Details
Main Authors:	Tsai, chin fu, 蔡錦富
Other Authors:	Kang, hsin-hong
Format:	Others
Language:	zh-TW
Published:	2008
Online Access:	http://ndltd.ncl.edu.tw/handle/92195290286430010005

Similar Items

Customer satisfaction with service delivery in the life insurance industry:an empirical study
by: Norazah Mohd Suki
Published: (2013)

An empirical study on the relationships of collaborative integration,customer value,and customer satisfaction in E-channel
by: Chin-Te Tsai, et al.
Published: (2004)

The impact of the life insurance mobile insurance with innovation service platform on customer service.
by: Yu-Hui Chien, et al.
Published: (2013)

Examining the influences of customer orientation, service value and service innovation on customer satisfaction: An empirical study of Apple iPad
by: Hsieh, Cheng-Yun, et al.
Published: (2012)

A Study of Customer’s Satisfaction on Service Quality of Insurance Agencies
by: Bing-Long Tsai, et al.
Published: (2017)

The Causal Relation between Innovative Service and Customer Satisfaction ：An Empirical Study
by: Wei ,Fu-Chao, et al.

The Study of Influence Factors of Customer Satisfaction in the Life Insurance Walk-in Customer Service Center
by: Chi-Ying Hsu, et al.
Published: (2007)

Exploring relationships among service innovations, customer satisfaction and customer value in airport
by: Javkhuu Batnasan, et al.
Published: (2014)

The relationship between customer orientation and service innovation on customer satisfaction study with mobile value-added services
by: Hsiang Wen, et al.
Published: (2010)

Investigating the impact of service quality and customer satisfaction on customer loyalty in life insurance in South Africa
by: Carelse, Bradford Marcus
Published: (2018)

The Relationship between Service Providers'' Attributesof the Life Insurance and Customer Relationship Quality—Customer Gender as Moderator
by: Chun-Min Lai, et al.
Published: (2009)

The Effect of Service Innovation on Customer Perceived Value, Customer Satisfaction and Customer Loyalty：The Example of Travel Industry
by: 郭姿吟
Published: (2014)

Service Quality, Service Innovation, Service Value and Customer Satisfaction to Study on the Relationship Between Customer Loyalty - Justwin Case
by: Ching-Han Chang, et al.
Published: (2016)

The Influence of Service Quality and Customer Value on Customer Satisfaction─ An Empirical Study of Korean Cosmetic Stores in Taiwan
by: Yu-Ting Peng, et al.
Published: (2012)

The Impact of Service Quality, Customer Satisfaction and Customer Loyalty in the Travel Industry: Moderating Effectof Service Recovery and Perceived Value
by: Yi-Sung Cheng, et al.
Published: (2011)

Impact of Service Quality and Service Innovation on Customers’ Recommendation Intention - A Perspective of Perceived Value
by: Tsai,Wan-Chin, et al.
Published: (2015)

Service Innovation, Service Value, and Brand Relationship Quality: The Moderating Effect of the Customer Orientation
by: Tseng, Yumin, et al.
Published: (2012)

An Empirical Study on the Relationship among Service Quality, Customer Value and Customer Satisfaction－Service Stations of General Welfare Service Ministry
by: WANG FUU CHERAN, et al.
Published: (2008)

An Analysis of the Relationship among the Service Quality, Customer Satisfaction and Customer Loyalty－Based on S-Life Insurance Company
by: Hui-Ping Lin, et al.
Published: (2010)

A study of the Influence of Post Office Service Innovation and Service Quality on Customer Value and Customer Satisfaction - Take the post office customers in the southern region as an exampl
by: FU, LI-TING, et al.
Published: (2019)

The Study of Customer Satisfaction -- An Empirical Study of Life Insurance Companies
by: Chung-Yi Liu, et al.
Published: (2001)

The Effect of Customer Value on Customer Loyalty for Catering Services：The Moderating Effect of Over Service
by: Jin-Hsiang Wang, et al.
Published: (2013)

Using Lean Thinking to Study the Relationship of Taiwan Life Insurance Service Innovation,Trust,Commitment and Customer Satisfaction,Repurchase Will
by: Chia-Yeong Lin, et al.
Published: (2011)

The Effect of Service Quality and Degree of Customer''s Satisfaction on Customer''s Repurchasing Intention-The Case of Life Insurance
by: Chen-chin Huang, et al.
Published: (2010)

The Relationships among Customer Relationship, Web Service Quality, Trust, Customer Satisfaction and Customer Loyalty – An Example of Taiwan Non-Life Insurance Industry
by: Po-hsun Lin, et al.
Published: (2009)

Service quality, customers’ satisfaction, and profitability: an empirical study of Saudi Arabian insurance sector
by: Anis Ali, et al.
Published: (2018-06-01)

Study on Customers’ Satisfaction-Life Insurance in Taiwan
by: Mei-Chih Kuo, et al.
Published: (2018)

The Effects of Service Innovation to Customer Satisfaction on Electrical and Electronic Industries in Taiwan
by: Che-Fu, Wang, et al.
Published: (2009)

The relation of service innovation with customer satisfaction and consumer value – An example of T company
by: Hui-Yi Wang, et al.

The Effect of Experiential Marketing on Customer Satisfaction and Customer Loyalty─ The Case of Service Centers in "C Life Insurance Company"
by: Ching-Ting Chiu, et al.
Published: (2014)

Using Regulatory Focus as a Moderator to Explorethe Influence of Service Innovation and ServiceRecovery on Customer Satisfaction
by: Chun-Ting Yang, et al.
Published: (2013)

Service Innovation, Customer Satisfaction, Customer Loyalty: The Role of Cultural Differences
by: ADE RASINTA PURBA, et al.
Published: (2019)

The moderating effects of switching costs and inertia on the customer satisfaction-retention link: auto liability insurance service in Taiwan
by: Li-Hua Lai, et al.
Published: (2011-04-01)

The Moderating Effect of Customer Personality on the Relationship Between Methods On Service Recovery and Customer Satisfaction at Service Recovery
by: YU-Hsien Lee, et al.
Published: (2006)

The Moderating Effect of Customer Personality on the Relationship Between Methods On Service Recovery and Customer Satisfaction at Service Recovery
by: Roger Liao, et al.
Published: (2007)

The Effects of Service Quality and Brand Image on Customer Satisfaction in Taiwan Health Examination Industry – The Moderating Effect of Service Innovation
by: 何昊
Published: (2012)

The Effects of Cause-related Marketing, Business Image, Customer Value, Customer Loyalty: Using Service innovation as the Moderator
by: Chih-Chun Lin, et al.
Published: (2015)

A study of correlation between service quality, customer satisfaction and customer loyalty of supermarket chain stores: The moderating effects of trust and relationship inertia
by: Yang, Kai-Fu, et al.
Published: (2014)

An Empirical Study of Customer Engagement and Customer Participation- In the Case of Service Industry
by: Yi-Chen Tsai, et al.
Published: (2014)

The relationship between Customer Perceived Value, Service Quality, Customer Satisfaction and Customer Loyalty : An Empirical Study of the nutritional supplements industry
by: Mei-Tsun Wu, et al.
Published: (2011)

Cannot write session to /tmp/vufind_sessions/sess_ulnnj0cta2784t897htkshruum