The Influence of Service Convenience and Service Climate on Service Quality and Its Influence on Customer Satisfaction, Customer Value amd Behavioral Intentions of Banking Service in Cambodia
碩士 === 國立成功大學 === 國際管理碩士在職專班 === 96 === This study aims to explore the relationship among service climate, service convenience and service quality, which influence on customer value, customer satisfaction and behavioral intention. More importantly, the quality of service is the main concepts and is...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/16094627001082257244 |