The Study among Emotional Intelligence, Role Stress and Performance in Call Centers
碩士 === 國立中興大學 === 企業管理學系所 === 96 === The development and use of call centers to handle various aspects of customer relationship management continues to grow rapidly, even gradually replace the traditional face-to-face contact with the customer interaction. Many firms rely on call centers to address...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/88141431989112003844 |