A Study of Service Quality,Customer Satisfaction and Customer Loyalty: the case of TOYOTA Service Shops
碩士 === 國立高雄應用科技大學 === 商務經營研究所 === 96 === With easily accessible information and rising consumption awareness nowadays, consumers become more and more particular about products and services. Businesses therefore need to adapt according to the trend and treat customers as important strategic resources...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/71625389407622947652 |