A Study on the Relationship between Service Quality and Service Processes Provided by MIS Department of A Telecommunication Company.
碩士 === 開南大學 === 資訊管理學系 === 96 === In the competitive business world of today, the advancement of information technology has narrowed down the differences among products and services. Improving service quality and customer satisfaction become crucial factors in maintaining the competitiveness. In the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/05423355185120599470 |