The Effects of Service Quality, Innovation Capability and Corporate Image on customer’s Satisfaction and Loyalty of Air Cargo Terminal
碩士 === 開南大學 === 物流與航運管理學系 === 96 === The air cargo terminals (ACTs) recently focus on developing relationship with customers to meet their requirements and enhance loyalty in the competitive environments in Taiwan. The purpose of this study is to explore the effects of service quality, innovation ca...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/53686267190944018552 |