Service Failure and Service Recovery on Restaurant in Busy Season: An Analysis of Subjective Sequential Incidents Technique Method
碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 96 === In the academic world, the subjects of service failure and service recovery are researched usually by analyzing the method of Critical Incident Technique. Its concept is collected by analyzing the whole story provided by the interviewees. For each story o...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/50136475438012817626 |