Integrating QFD、DEMATEL and IPA to Improve Banking Service Quality

博士 === 中華大學 === 科技管理學系(所) === 96 === Financial industry has its influencing contribution to global economy as well as decisive role in one nation. GDP occupation in Taiwan financing industry is around 10.35% which illustrates its significance beyond description. Since 2002, Taiwan government activel...

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Bibliographic Details
Main Author: 王濬智
Other Authors: 賀力行
Format: Others
Language:zh-TW
Published: 2008
Online Access:http://ndltd.ncl.edu.tw/handle/76608778577531060067