| Summary: | 碩士 === 亞洲大學 === 資訊科學與應用學系碩士班 === 95 === In recent years, due to the fast economy growth, higher national income, the change of
eat and drink habits, and the increment of eat-out population, the growth rate of breakfast fast
food chain increases rapidly. Therefore, this research applies the IDEAL (Initiating,
Diagnosing, Establishing, Acting, Learning) model in the Organizational Training (OT)
process area of CMMI (Capability Maturity Model Integration) to improve the training
processes of the organization. Through the process improvement, a complete staff training
system is built and the quality of staffs is enhanced, and furthermore the competitiveness of
the chain stores is increased. The results of this research could be a good reference for other
fast food chains.
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