The Impact of Store Image on Customer Satisfaction and Customer Loyalty for the Hypermarkets

碩士 === 南台科技大學 === 企業管理系 === 95 === As the competition in retail market increases, keeping the customer loyalty is the survival goal of all retailers. Customer loyalty can serve as a distinctive advantage for retailers. Customers loyal resist the attractiveness of other competitors which in turn can...

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Bibliographic Details
Main Authors: Khanh-Thuy Ngo, 吳慶瑞
Other Authors: Shu-Ling Chen
Format: Others
Language:en_US
Published: 2007
Online Access:http://ndltd.ncl.edu.tw/handle/94179910391849102485