Service Climate Effects on Customer Attitudes－The Mediating Roles of Customer Orientation and Customer-oriented boundary-spanning behavior
碩士 === 南台科技大學 === 企業管理系 === 95 === According to the issues in service marketing literature, the link of service climate and customer performance have received support, but studies in the link between organizations, employees and customers are not advance enough to support service profit chain. The s...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/91267771671295782938 |