The Study of Difficult Customer and Employees' Emotion
碩士 === 世新大學 === 觀光學研究所(含碩專班) === 95 === The study probes into customer service at counter area of airways from 174 workers in the sector to produce the statistics and generates few sub-topics as follows: the frequency of difficult customers, customer contact level, surface acting, and the relationsh...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/15858922324487791612 |