The Moderating Effect of Locus-of-Control on the Relationship between Service Quality and Customer Satisfaction
碩士 === 中國文化大學 === 國際企業管理研究所 === 95 === The subject matter of this research is to investigate the relationships among service quality, customer satisfaction and customer’s internal-external locus of control. A re-view of the existing literature shows that the relationships need to be clarified....
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/73073989525259586220 |