The Study of Cross-cultural Training’s Contribution to Job Satisfaction – An Empirical Study of An International Hotel

• Main Authors: Jia-qi Gao, 高家琪
• Other Authors: Shyh-jer Chen
• Format: Others
• Language: en_US
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/mgr745

碩士 === 國立中山大學 === 人力資源管理研究所 === 95 === The purpose of this study is to gain an understanding of how Cross-Cultural Training (CCT) can contribute job satisfaction. Job satisfaction is one of the crucial lessons for hotel human resource management. There are many factors studied in the past literatures affecting job satisfaction, such as the compensation system, the promotion opportunities, organizational culture, and so on; however, the purpose of this research is to evaluate Cross Cultural Training, as the factor, to study how the job satisfaction will be affected. This study takes one international hotel located in Taipei as the object to analyze how job satisfaction can be affected and contributed. The results are found as follows: 1、 Regarding the design of CCT, it is proved that “On-the-job Training” is the most appropriate design to conduct CCT to increase job satisfaction. Most of the interviewees are with the opinion that “learning by doing” is the most efficient and effective way to be trained. 2、 Regarding the duration of CCT, it is found that “One month” is the best duration to conduct CCT; however, it is also distinguished that the duration of CCT depends much on the demand in different departments. 3、 Regarding the strategy method of CCT, it is found that the responses from the interviewees are quite concordant, which are mainly focused on “Simulations”, “Expositive Instructions”, and “Behavior Modification”. 4、 Regarding the profit of CCT, all interviewees agree that CCT is profitable since it will limit inefficiency and increase job satisfaction.