| Summary: | 碩士 === 國立中山大學 === 人力資源管理研究所 === 95 === The purpose of this research is about inquiring into the following two matters：Whether managerial competencies and stressors of a chain store manager affect one’s job performance by the full mediation through one’s stress coping, Meanwhile,what’s the differences among managerial competencies,stressors,stress coping,and job performance under different personal traits. The research was presumed, experimented, verified, and completed through ways of Factor Analysis, One-Way ANOVA, and Regresion Analysis by the post survey, replied by 98 out of 200 samples in 48% efficient returning.
The results of research are listed as following：
1.Problem solving abilities in managerial competencies make a notable impact to job performance. Leading abilities in managerial competencies only make a notable impact to financial job performance. Human relations abilities and personal effectiveness in managerial competencies make a notable impact to managements of commodities and stores as well as managements of employees and customers.
2.Personal factors in stressors make an evident impact to job performance.
3.Escape stress in stress coping makes a notable impact to financial job performance. Control stress in stress coping makes a notable impact to job performance of both managements, commodities and stores as well as employees and customers.
4.Problem solving abilities in managerial competencies make a notable impact to stress coping. Human relations abilities and personal effectiveness in managerial competencies make a notable impact to stress coping of control stress.
5.Organization factors of stress make an evident negative influence to both control stress and escape stress. Personal factors of stressors make a notable impact to control stress, escape stress and symptom management.
6.Managerial competencies and stressors, going through the full mediation of stress coping, make notable impacts：
(1).Problem solving abilities and leading abilities in managerial competencies, going through the full mediation of escape stress of stress coping, make a notable impact to financial job performance.
(2).Problem solving abilities of managerial competencies, going through the full mediation of control stress of stress coping, make a notable impact to job performance of both commodity and store managements.
(3). Problem solving abilities and leading abilities in managerial competencies, going through the full mediation of control stress of stress coping, make a notable impact to job performance of both employee and customer managements.
7.A store manager with different traits makes a notable impact to the managerial competencies, stressors, stress coping and job performance.
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