The Effects of Servicescape, Service-oriented OCB, and Service Climate on Service Convenience and Evaluation: An Empirical Validation of Hospital Nurses and Patients in Taiwan
碩士 === 國立成功大學 === 國際管理碩士在職專班 === 95 === Since quality of services becomes the important facet for organizations in the competitive venue, understanding how both the service consumers and service employees' perceptions of service delivery and consumption is what should be the main focus. Time an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/06757457208159005692 |