An Empirical Study of Service Climate: Antecedents, Consequences, and Moderators
博士 === 國立成功大學 === 企業管理學系碩博士班 === 95 === Customer satisfaction and customer loyalty are significant indicators of business success, and many studies have aimed to find how to improve these features. Most of these studies have focused only on perceived service quality from the customer perspective, an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/42414299159777015505 |